Refund policy
Shipping, exchanges, returns and refunds policy
1. Shipping
Orders will be sent to the address provided at checkout.
For mainland Spain, the estimated delivery time is 2 to 5 business days. Orders of €59 or more qualify for free shipping. For smaller orders, shipping costs €4.95.
Orders are not dispatched or delivered on Saturdays, Sundays or public holidays. Delays may occur during sales, promotions or periods of high demand.
For other destinations, the available price and delivery time will be shown before checkout is completed. Any applicable taxes, duties or customs charges will be borne by the customer in accordance with the regulations of the destination country.
2. Products purchased at a discount
For discounted products that the customer wishes to return, once the return has been received and checked, the amount will be credited as a voucher to the customer's account, with no expiry date, usable at any time and on any product.
If the customer requests to exercise the legal right of withdrawal within the prescribed period, the request will be accepted and processed in accordance with the withdrawal procedure set out in this policy.
3. Period for notifying withdrawal
The customer has 14 calendar days from receipt of the order to notify us that they wish to exercise their right of withdrawal.
If the same order is delivered in several shipments, this period begins when the last item is received.
To request a return, contact us via WhatsApp: 686 140 859. You may also notify withdrawal by email to info@laboutiquedeaya.com or by another unequivocal statement. Please provide:
- Order number.
- Name of the person who made the purchase.
- The item or items to be returned.
You do not have to explain the reason.
After notifying withdrawal, the customer has a further 14 calendar days to send or hand over the items.
4. Meninas dresses made to order
Meninas dresses are made specifically for each customer in the size selected at the time of purchase. These garments are not held in stock and production begins specifically for each order.
In accordance with Article 103.c of Spanish Royal Legislative Decree 1/2007, the right of withdrawal does not apply to products made to the consumer's specifications or clearly personalised.
Therefore, once the order has been confirmed and production has begun, cancellations and returns due to a change of mind will not be accepted for Meninas dresses.
This limitation does not affect consumer rights if the product has manufacturing defects, is damaged in transit or does not correspond to the order placed.
5. Socks and tights
Returns of socks or tights will not be accepted under any circumstances.
6. How to make a return
Write to us via WhatsApp: 686 140 859, providing your order number and the items you wish to return. We will provide the relevant instructions according to where the shipment originates.
Returns from mainland Spain
We will send you a Correos code or label via WhatsApp so that you can send the parcel following the instructions provided.
This service costs €5.95 per label used and will be deducted from the refund. This amount relates only to return shipping, not to the original delivery of your order.
This Correos service is available only for mainland Spain. If you prefer to arrange your own courier, you may do so at your expense and the €5.95 charge for our label will not be deducted.
Returns from outside mainland Spain
From the Balearic Islands, the Canary Islands, Ceuta, Melilla and other countries, the customer must choose and arrange their own courier and send the parcel at their own expense. Our €5.95 Correos label is not offered for these destinations, and this amount will not be deducted additionally.
Return address
La Boutique de AyA
C/ Sant Nicolau, 12
46550 Albuixech, Valencia, Spain
For a voluntary return, the customer will bear only the direct cost of the transport used to return the garment.
If the original shipping was free, neither €4.95 nor any other amount will be deducted for that shipment. Free shipping will not be charged afterwards or recalculated retroactively when a return is made.
Keep your proof of postage and use a service that allows the parcel to be tracked.
If the item is defective, arrives damaged or does not correspond to the item ordered, contact us so that we can resolve the issue without return costs to you, as set out in section 10.
7. Condition of returned garments
The customer may inspect and try on the garment as they would in a physical shop to check its nature, characteristics and size.
The garment must be returned unwashed, without alterations, stains, odours or damage, and without having been used beyond what was necessary to try it on. Whenever possible, its labels, accessories and original packaging should be retained.
If handling beyond what is necessary causes a demonstrable loss of value, a reduction proportionate to that loss may be applied. This does not automatically result in loss of the right of withdrawal.
8. Refunds
The refund will be made using the same payment method used for the purchase, unless the customer expressly accepts another method.
It will be processed without undue delay and within the applicable legal period. La Boutique de AyA may withhold it until the items are received or until the customer provides proof that they have been sent.
In the event of withdrawal from the entire order, any standard shipping costs initially paid by the customer will also be refunded. The additional cost of a more expensive delivery option voluntarily chosen will not be refunded.
For a partial return, the original free shipping will not be charged retroactively.
If our Correos label is used for a voluntary return from mainland Spain, €5.95 per label used will be deducted from the refund. If the customer arranges their own courier, they will pay for the transport directly and the €5.95 will not be deducted. The cost of return transport arranged by the customer is not reimbursed.
9. Size or garment exchanges
For a size or garment exchange, our courier will deliver the new size or garment and collect the previous one as part of the same service.
The total cost of this service is €6, payable by the customer. The exchange is subject to the availability of the new size or garment.
This service is different from a return, and the €6 does not represent any deduction for the original free shipping.
10. Defective, damaged or incorrect products
If a product arrives defective, damaged or does not correspond to the item ordered, the customer must contact La Boutique de AyA as soon as possible, providing the order number and photographs where possible.
La Boutique de AyA will bear the necessary costs of collection, return or replacement. In these cases, the customer will not be charged for the €5.95 return label, the €6 exchange service or any other shipping costs.
11. Delivery and transport responsibility
La Boutique de AyA is responsible for the order until the customer, or a person authorised by them, physically receives the parcel, unless the customer has arranged a carrier that was not offered by the shop.
If the parcel shows visible damage, we recommend reporting it as soon as possible. Failing to record damage at the time of delivery does not remove the customer's legal rights.
12. Uncollected orders
If delivery cannot be completed, the parcel will remain at the courier depot or indicated collection point for the period established by the carrier.
Not collecting the parcel is not automatically considered a request for a return or withdrawal. The customer must expressly communicate their decision within the relevant period.
If the order is returned to La Boutique de AyA, we will contact the customer to arrange redelivery or process the applicable request. A new shipment may require payment of its cost, but the original shipping will never be deducted retroactively if it was free.
13. Lack of availability
If, exceptionally, a purchased item is unavailable, we will inform the customer as soon as possible.
The customer may choose to receive a full refund for the item using the same payment method or voluntarily accept an alternative.
A product will never be substituted without their express authorisation.
14. Contact
WhatsApp: 686 140 859
Email: info@laboutiquedeaya.com
Return address: C/ Sant Nicolau, 12, 46550 Albuixech, Valencia, Spain